We understand mistakes do happen, so we will assist you with a product return, our terms and conditions of return are as follows:-
- Items must be returned no later than 30 days from the original date of purchase
- All return items must be accompanied with our original order number
- All returns must be in excellent condition and able for us to re-sell
- All return postage is to be covered by the purchaser to return the item to us in Yatala
- You can either take an exchange or a refund less our restocking fee of 10% of the original purchase price – no refunds of postage are offered
Should the supplier refuse, we cannot offer a refund or exchange on the product as we do not stock it. It is important you accept and understand these conditions prior to your purchase of a special order product.
If you are unsure of your product selection, please send us an image of what you are chasing – before you finalise your purchase
We thank you for your business
Absolutely! We ship 5 days a week, right around the country, usually within 1-2 Business days of purchase.
If you have placed an order for a 3D Printed product, these are printed on demand, delays can occur.
Special Orders can also experience a delay.
There are 3 different types of rollers, each one is designed to sit IN or ON a track mechanism. It is important to understand what type of roller you require to ensure after you have done all the hard work of replacing the rollers the window or door slides exactly as it was designed to.
Replacing rollers, in most cases an uncomplicated process to undertake. Regardless if it is a patio door, a fly screen or a wardrobe door the process is virtually the same.
Preparation is the key:
- Make sure you have the following tools:
- Make sure you have a clear surface
- A couple of different sized Philips head screw drivers
- A battery-operated drill
- A blanket to cover the area you plan to put the window or door on
- A table, saw horses or something to work on
Many rollers are adjustable – the adjustment may be a screw or a nut (generally bottom sliding are screw adjustable; and top sliding are nut adjustable) Some carriage and roller combinations are even spring loaded and may be removed easily, here’s how to move forward: –
- Identify the adjustment mechanism
- Loosen the adjustment to allow the window or door to be lifted out of its position – do check you may also have an anti-lift block that may require adjustment to allow the door or window to be lifted up – and – out
- With the adjustment now loose, you should be able to lift the window and door up (in to the head) and out and over the tracks, sill or guides
- Lay the window down on to your prepared surface
- Take a photo of the roller in its position before you remove it
- The rollers should be easily to locate and remove, most are either screwed, bolted, clipped or spring loaded – remove the rollers
- Check your track for any damage and clear it out – note if the track is slightly damaged, sand it – if however, it is significant damaged you can get a stainless steel capping track to cover it
- Replace the rollers and check that there is no movement
- Replace any damaged seals or weather pile
- Re-install your windows and doors by reversing the removal process
- Adjust any rollers to ensure they are in the correct position, check the latching of the locking
- JOB WELL DONE, now time to tidy up or move on to the next one
- Replace both rollers at the same time, to maintain the lifespan of your replacement parts.
- Take care when handling glass
- Remember to ask a friend to help you with this process – due to the weight of the window or door
- Have a surface prepared on which you plan to lay the window or door – cover it with a blanket and make sure it is clear of any items that could cause the glass to break
- If you are not confident in any way – consult a professional
Firstly, you need to determine which is it:
1. A component problem; in most cases these worn parts are easy to replace – so if your door is doing any of the following then – maintenance is your answer:
- It is excessively noisy when opened or closed, or even a grinding type of noise
- It feels bumpy or jumps along when it is slid
- It does not slide freely and with ease
- It becomes jammed and wont slide
- It won’t lock when closed
If this is your window or door, check out our handy DIY guidelines on how to service it and change the rollers.
2. A structural problem; in most instances requiring the skills of experts to assist you:
- It becomes jammed and won’t slide
- When you try to lift it up to remove it, it will not budge
- The frame and glass is separating
If this is your window or door, then we would suggest to get the aid of experienced and licensed Glaziers to help you with this process to remedy your window or door.
Warranties are only provided by the manufacturer and each manufacturer has their own policy.
Below are links to each manufacturers website for your convenience.
Doric – https://doric.com.au/warranty/
Lincoln Sentry – TBA
Bradnams – https://www.bradnams.com.au/home-owners/warranty/
Pacific Hardware – https://www.accesshardware.com.au/Content/files/Attachments/416_Pacific%20Warranty%202017.pdf
Ciilock Engineering – https://ciilock.com/pdf/CiiLOCK-Warranty.pdf
Anthony Innovations – https://mrwindows.com.au/wp-content/uploads/2021/04/AI-Terms-and-Conditions.pdf