We understand that sometimes your selection is not quite right, that is why we have the parts identification process to assist with your product selection. Do not fear, if you do not use this and get it wrong, we are here to help you get the right part every time.
THE PROCESS OF A RETURN, REFUND OR EXCHANGE
First contact the Mr Windows team, via email with the Name on your order and Sales Order number. REMEMBER every contact via email you have with Mr Windows will generate an automated email response with a ticket number - so this gives you the confidence we have received your email and will get on to your request. Once we reach out, the team is on to making your order right.
It is your responsibility to return the item to us - please ensure you send us the tracking information - return the item with your Name and Sales Order Number clearly provided within the return package.
We accept returns up to 30 days after delivery of the items, if the item is unused and in its original condition, we will provide a return less a 10% restocking fee. No refund is offered on the original shipping costs associated with getting the item you ordered to you.
Once the stock is checked back in to store, we will reach out to determine if you wish an exchange or refund.
Refunds are provided back via the mechanism you purchased the item, if you purchased online the refund is processed back online and will appear again in your bank, PayPal account etc. There is no need to provide this information as it is available within the payment platform you selected to shop with us.
If you are purchasing another product with us, the team may select the waive the restocking fee.
Mr Windows is a reseller of other manufacturers products, any warranty claims are made directly with the original manufacturer - please contact us for more information should this be required.
Any component made by Mr Windows as a 3D product has a 12 month warranty against breakage, whilst all care is taken with the manufacture and redesign of the parts, they are trialled and tested by our customers in their windows, doors or showers. No frame testing is carried out by us as we do not have access to the original extrusion. In the unlikely event one of our 3D printed components fail, contact us and we will assist with a replacement.
DAMAGED IN TRANSIT
In the event that your order arrives damaged in any way, please email us with images as soon as possible at firstname.lastname@example.org with your Name and Sales Order Number. We address these issues on a case-by-case basis but will try our best to work towards a solution as quickly as possible for you.
If you have any queries about any of these policies or need more information do not hesitate to contact us at email@example.com