When you shop with Mr Windows, we guarantee if it is on our shelf, then it is shipped the next business day (*)
Once your order is received and processed, it is sent to the warehouse for despatch. Due to the high volume of orders processed daily and the need to maintain our guarantee of next-day shipping, please note changes, additions or deletions cannot be made once your order if underway with us.
Once your order is received, you will receive an automated email confirming your order with Mr Windows and providing your invoice for your to download.
Once the creation of your shipping label from the information on your order, you will receive another email with your tracking information.
RATES AND ESTIMATES
Shipping is calculated based on weight of your purchased items; indications appear on each item - Once you have finalised your order, you total order (individual items weights) are combined, and you select your preferred method of shipping your final shipping charges are calculated and displayed at checkout.
Up to 500g is $10.00
500g up to 3kgs is $20.00
3kg up to 5kgs is $28.00
Over 5kgs is a customer quote
Over 1100mm long is a customer quote via courier services
CONTACT US for these options, or if you wish to organise your own shipping options
International shipping is available on request
You are also welcome to organise your own shipping or to call into our factory and collect your order.
CHECKING ORDER PROGRESS
When you label is created, you will received an email notification from us that your orders are packed, packed and on their way. This email will include your tracking number so you can use it to cut and paste and enter into the Australia Track My Parcel site - https://auspost.com.au/mypost/track/#/search.
If you have not received your order within 10 business days of receiving your shipping notification, please check your tracking information in the site https://auspost.com.au/mypost/track/#/search - if you cannot see any movement lodge a query with Australia Post. Please take a minute to alert us via email also of the status of your order ** - firstname.lastname@example.org - please provide your name and Sales Order number to make it easier for us to assist you.
* NEXT DAY SHIPPING excludes public holiday closures and weekends
** EVERY email received at Mr Windows generates an email response with a ticket number, so if you do not get a ticket number, it means we did not get your email.