When can I return my item?

Returns are accepted within 30 days of the original purchase date.

How do I get the item back to you for a refund?

It is your responsibility to get the item/s back to us for any consideration of a return or refund. All items returned are required to be accompanied with the original sales order number or a copy of your paperwork to facilitate the process.

Do you charge a restocking fee?

No restocking fees are charged on items held on our shelf

How will I get my refund?

Refunds are offered only on the items purchase – if items or packaging is damaged or components are missing, part refunds may be offered (this is at the discretion of management). No refunds are offered on the original postage charged, only on stock returned undamaged. Refunds are processed back via the original purchase method.

Can I return a special order in item?

Special order items DO NOT attract an automatic return or refund – as they have been special ordered in. We are governed by the supplier of the special-order stock to see if they will offer a return or refund. Many will not offer refunds; many will charge restocking fees. For consideration of a return of a special-order item, you would be best to approach the Mr Windows team before shipping the item back to us.

The leading reseller and manufacturer of obsolete sliding window parts, shower parts and sliding door parts in Australia with over 4000 different products to choose from! We offer quality products at competitive prices; with friendlier customer service than many other distributors out there. Trade Customers & Business Customers can expect great volume pricing so you can get big orders going, and get that competitive edge. For all things Windows, Sliding Door Parts & Showers, we're here with the solution.

Do You Repair Doors, Windows or Showers?

Sadly we do not perform maintenance or repairs ourselves anymore. We have decided to focus on parts and hardware while giving any enquiries for repairs or maintenance to trusted, local trades people.

Are Sliding Glass Door Rollers Universal?

The answer is generally no, whilst there are some rollers that can be used in various brands. Most door rollers are designed for the specific manufacture and series of door, so they are not universal or generally interchangeable. If you are not sure what brand of door you have, check out our resources section, in their you will find the sliding door decal guide this shows the most common decals or motifs that are used by the major brands in the center of their glass door panels. Once you identify the brand you can then search on our site. If you are still unsure, then send us a PDF or JPeg image of your door roller carriage, no need to remove it leave it in the door panel and send this photo to us and the team will do the rest to assist you in your search.

What Is The Hardware On A Door Called?

Furniture generally refers to the handle and the components therein in its entirety. Lever Handles are exactly as they sound. Typically not found on sliding doors, they use a lever action to open, close and lock. Mortice Lock is found inside of the extrusion. The lock body is hidden away inside the door itself.

What Is Dummy Door Hardware?

Dummy Hardware refers to the Sliding Door Handle or Furniture that has no locking mechanism. Often used on the internal of a door.

What Are Door Knob Screws Called?

These screws are often referred to as Grub Screws or Set Screws.

How experienced is your team to help me?

Over 50 Years Of Experience. We are capable of identifying and troubleshooting Window Parts, Sliding Door Parts & Shower Parts dating back as far as the 1960's. With a culture and ethos fostered and focused around restoration and repair before entire replacement, you can be certain we will find a solution for you that is cheaper than a new window, sliding door or shower.

August 13, 2025

Spiral Balance Size Chart

Balance Selection - for Horned Sashes,
use Balance next length up

Closed Dimension	Extended Dimension	Black Tube Length	Pre-tension Turns	SEARCH SKU ON OUR SITE		Balance Number
				With Feet	Without Feet
368	660	343	3	5073	5072	220
394	711	368	3	5075	5074	240
419	762	394	3	5077	5076	260
445	813	419	3	5079	5078	280
470	864	445	3	5071	5070	210
495	914	470	3	5081	5080	300
521	965	495	4	5085	5084	320
546	1,016	521	4	5087	5086	340
572	1,067	546	4	5089	5088	360
597	1,118	572	4	5091	5090	380
622	1,168	597	4	5083	5082	310
648	1,219	622	4	5093	5092	400
673	1,270	648	4	5096	5097	420
699	1,321	673	4	5099	5098	440
724	1,372	699	5	5101	5100	460
749	1,422	724	5	5103	5102	480
775	1,473	749	5	5095	5094	410
800	1,524	775	5	5105	5104	500
826	1,575	800	5	5109	5108	520
851	1,626	826	6	5111	5110	540
876	1,676	851	6	5113	5112	560
902	1,727	876	7	5115	5114	580
927	1,778	902	7	5107	5106	510
953	1,829	927	7	5117	5116	600
978	1,880	953	7	5121	5120	620
1,003	1,930	978	7	5123	5122	640
1,029	1,981	1,003	8	5125	5124	660
1,054	2,031	1,029	8	5127	5126	680
1,080	2,083	1,054	8	5119	5118	610
1,105	2,134	1,080	8	5129	5128	700

Spiral Balance Size Chart

Balance Selection - for Horned Sashes,use Balance next length up

Balance Selection - for Horned Sashes,
use Balance next length up