Please note, if you require multiple parts for different aspects of your home, office or business, you will need to submit a form for each, eg. if you needed both window and door parts, you would need to submit a separate request for each using the buttons below
Windows Parts
Door Parts
Shower Parts
Special Parts
- Please Note
- Once you submit your email request to our team, you will receive an automated response from our system. The system automatically allocates you a ticket number and sends a response back to you with this number.
- If you need more assistance from us before we respond, simply quote this number when you call us.
- Once you get this automated response, you can rest assured that the team have received your email and will respond back to you as soon as they can.
- Please do not send multiple tickets without referencing the original ticket - did you know we get around 100 + emails a day for parts ID and keeping the one email communication ensure we do not miss your needs.
- If you have multiple needs, simply send separate queries for each product category - once you have the relevant product SKU's you can then place one order.
- By submitting an image to us for parts ID, you are providing us with access to this information for use on our site or social media platforms. We guarantee we will only use images for the website to assist other customers with parts identification. No names or identifying images of you will be used without permission on our website or social media awareness platforms. Should you not grant use of your images please advise us on your submission for our assistance.
- Please Note
- Once you submit your email request to our team, you will receive an automated response from our system. The system automatically allocates you a ticket number and sends a response back to you with this number.
- If you need more assistance from us before we respond, simply quote this number when you call us.
- Once you get this automated response, you can rest assured that the team have received your email and will respond back to you as soon as they can.
- Please do not send multiple tickets without referencing the original ticket - did you know we get around 100 + emails a day for parts ID and keeping the one email communication ensure we do not miss your needs.
- If you have multiple needs, simply send separate queries for each product category - once you have the relevant product SKU's you can then place one order.
- By submitting an image to us for parts ID, you are providing us with access to this information for use on our site or social media platforms. We guarantee we will only use images for the website to assist other customers with parts identification. No names or identifying images of you will be used without permission on our website or social media awareness platforms. Should you not grant use of your images please advise us on your submission for our assistance.
- Please Note
- Once you submit your email request to our team, you will receive an automated response from our system. The system automatically allocates you a ticket number and sends a response back to you with this number.
- If you need more assistance from us before we respond, simply quote this number when you call us.
- Once you get this automated response, you can rest assured that the team have received your email and will respond back to you as soon as they can.
- Please do not send multiple tickets without referencing the original ticket - did you know we get around 100 + emails a day for parts ID and keeping the one email communication ensure we do not miss your needs.
- If you have multiple needs, simply send separate queries for each product category - once you have the relevant product SKU's you can then place one order.
- By submitting an image to us for parts ID, you are providing us with access to this information for use on our site or social media platforms. We guarantee we will only use images for the website to assist other customers with parts identification. No names or identifying images of you will be used without permission on our website or social media awareness platforms. Should you not grant use of your images please advise us on your submission for our assistance.
- Please Note
- Once you submit your email request to our team, you will receive an automated response from our system. The system automatically allocates you a ticket number and sends a response back to you with this number.
- If you need more assistance from us before we respond, simply quote this number when you call us.
- Once you get this automated response, you can rest assured that the team have received your email and will respond back to you as soon as they can.
- Please do not send multiple tickets without referencing the original ticket - did you know we get around 100 + emails a day for parts ID and keeping the one email communication ensure we do not miss your needs.
- If you have multiple needs, simply send separate queries for each product category - once you have the relevant product SKU's you can then place one order.
- By submitting an image to us for parts ID, you are providing us with access to this information for use on our site or social media platforms. We guarantee we will only use images for the website to assist other customers with parts identification. No names or identifying images of you will be used without permission on our website or social media awareness platforms. Should you not grant use of your images please advise us on your submission for our assistance.
Finding your door part, window part or shower part doesn't need to cause you stress or frustration.
In fact, if you are sitting there saying to yourself, "I THINK I it looks like this one," we always suggest you send us some pictures and information to do all of the leg work for you.
Our team can identify parts as going back upwards of 50 years.
You have 3 main options to track down your tricky door part, window part or shower part:
1. Send and email with your contact information, a description of the issue and pictures to info@mrwindows.com.au
2. Us the easy 3 step "Find A Part" form either HERE or at the top of any page on the website.
3. Go for a browse through the site.
If you do decide to call ahead it's always welcome to talk to our customers, but we will never identify a part based on a description of it over the phone.
Monday - Thursday: 0830am - 0330pm
Friday: 0830am - 0130pm
Saturday - Sunday: Closed
If you are calling outside of these hours, you will get our message bank.
Don't worry, this is checked by an expert every morning.
Unfortunately with well over tens of thousands of individual parts to work with, it is impossible to assist in many occasions without a picture.
Our team are made up of window, door and shower experts so they will not be able to troubleshoot your computer or phone, we suggest seeking the help of a loved one or friend to get your image off to us so we can start the find a part process.
We absolutely accept returns though there are some conditions.
In all cases, ensure you have your contact details and sales number.
1. I Chose The Product Myself
Simply email us HERE or call us HERE. You will need to provide your contact details and sales number. The parts cannot be damaged to any degree. You will have to return the parts either in store or via post (at your own cost). Once we receive the parts you will be issued a return less 10% restocking and administration fees.
2. I Had Advice From Mr Windows
Simply email u sHERE or call us HERE. You will need to provide your contact details, ticket number from email correspondence and sales number. You will have to return the parts either in store or via post. Once we receive the parts you will be issued a return covering the cost of the order minus postage.
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